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Capital Raising | M&A Advisory

Business Process Outsourcing, Second Quarter 2024

Outsourcing is crucial in enhancing customer care and reducing costs, especially during economic downturns. Currently, 55% of companies outsource part of their customer care operations, and half of these companies plan to increase this outsourcing to focus more on core activities and extend services beyond traditional non-core operations.

Learn more insights, see trends and recent transactions, and discover the M&A outlook for the rest of the year in our latest update.

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