The competitive and fragmented nature of the BPO industry has many players looking to acquire partners and competitors. New market leaders will emerge as consolidation continues – M&A activity in this industry is expected to grow in 2021 as the industry’s fragmentation continues to pique the interest of both financial and strategic acquirors. Download our Q3 Business Process Outsourcing M&A Update to learn more about the market outlook and M&A activity in the BPO industry. Plus, find notable recent transactions in call center services, outsourced customer engagement, professional business services and more. Download the Q3 BPO M&A Update now, courtesy of Bridgepoint Investment Banking.