Increasingly tight labor markets and technological innovations are among the factors driving M&A activity in the business process outsourcing (BPO) industry, an M&A market characterized by consolidation and specialization. Bridgepoint expects these trends to continue throughout the remainder of 2021. Bridgepoint’s Q4 Business Process Outsourcing &A Update shines a spotlight on contact centers. Find insights for the broader BPO industry and among contact centers specifically in our Q4 BPO M&A report, including the market outlook, notable recent transactions, buyer statistics, projected revenue growth and more. Download the complimentary report today, courtesy of Bridgepoint Investment Banking.