The BPO market appears to be on the upswing due to increasing competition among companies in India, Malaysia and Southeast Asia to meet the growing U.S. demand for outsourced services. Industry M&A took a downturn in 2020 but cautious optimism surrounds financial sponsor and strategic buyer interest going into the new year. Download the report and learn more about first quarter 2021 BPO market trends, company valuation multiples, customer care sector revenue, private equity fundraising activity and rolling TEV and EBITDA. Check out notable transactions in call center support, talent recruitment and business process management services.